Items stated as "Production time"- (amount of days)" or "Pre-order" (amount of days) means that that size or style is sold out, but we do have the materials to make it. Think of it as a pre order to reserve those materials, so that we can ensure you can still have that style/size with a small wait time.

IF YOU ARE PURCHASING A PRE-ORDER ITEM/S TOGETHER WITH IN STOCK PRODUCTS AND WANT THE IN STOCK PRODUCTS TO SHIP FIRST. PLEASE PLACE 2 SEPARATE ORDERS. OTHERWISE THE FULL ORDER WILL SHIP TOGETHER ONCE THE PRE-ORDER IS READY.

Please note: This timeframe is an estimate and can vary based on the amount of orders pending or pre-ordered and we also work in business days (Mon-Friday). If you are on a deadline, please let us know before you order to ensure a timely arrival.

Please note: Production time and shipping time selected at checkout are separate times. The production time is the timeframe for us to create the order and then it will still require the shipping time.

Orders will ship within 1-3 business days, unless it is a Special order // Pre-Order. Pre- Orders will have an estimated shipping date on the product page. PLEASE NOTE: PRE-ORDER ITEMS WILL SHIP TOGETHER WITH IN STOCK ORDERS. If you want your in stock item to ship first, please make 2 separate orders.

Please note: during Holidays or special promotions, shipment times can be delayed slightly, so let us know if you are on a tight deadline before purchasing.

Custom requests will be quoted at the time of inquiry, but by standard, this can run from a few days for a simple request and up to 8 weeks for more complete custom designs or complex requests.

We cannot guarantee deadlines on shipment delays beyond our control (carrier delays, holiday/high volume promotion times and or acts of God)

Shipments are sent from our Florida warehouse located in the USA.We ship world wide :)

There will be shipping options at checkout and the time can range. We also offer options for express shipping for a fast delivery of anywhere from 1-4 days.

-Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country for it's delivery.

- We ship your order with taxes unpaid, so please take note if you will occur any charges as we are not responsible for them. If you do incur these additional charges, they must be rendered in order for your package to clear customs. This is standard for most online purchasing with any company. If you do not pay these taxes or your package is UNCLAIMED, you will NOT be given any refunds if the items are not paid for and collected. This is the buyers responsibility and unclaimed items due to non payment of VAT tax will not be refunded. 

- For more information regarding your country's custom policies, please contact your local customs office.

For items that come back to us being either unclaimed at customs or the wrong address or information was given to us, a store credit will than be issued MINUS any costs that have occurred to us for the order (i.e. shipping and handling costs). 

TO CHECK HOW MUCH WILL NEED TO BE COLLECTED AT CUSTOM FROM YOUR COUNTRY PLEASE CHECK THE LINK BELOW:
https://tulli.fi/en/customs-duty-calculator?current=start&currency-id=1

DOMESTIC:

Packages that are not picked up or signed for, sent back due to invalid address etc. will be subject to a restocking fee of the return shipping cost. We are charged additionally from Fedex/USPS for returned packages. A store credit will be issued minus any costs associated with the package. This is beyond our control and no exceptions will be made.

To reship a package that was sent back in addition to the restocking fee, you will be charged a shipping fee again, even if your original order was for "free shipping" as we would be charged twice with the carrier as well as the cost of the package being sent back. 

INTERNATIONAL:

Most international packages will not be sent back to us and destroyed at customs. No refund will be given on packages that are sent internationally and ceased at customs, not delivered due to incorrect address, or taxes unpaid.

However, in the rare case it is sent back. International packages will be subject to a restocking fee, as we are charged additionally from Fedex for returned packages. A store credit will be issued minus any costs associated with the returned package. Internationally, this cost can be high and sometimes higher than the price of the order. This is beyond our control and no exceptions will be made. To reship a package that was sent back in addition to the restocking fee, you will be charged a shipping fee again, even if your original order was for "free shipping" as we would be charged twice with the carrier as well as the cost of the package being sent back. 

Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.

Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages. Make sure your mail area is secure, and leave a note to request that packages not be left unattended. Is there a chance one of your neighbors mistakenly collected your package?

If you have completed all of the above, please visit the carriers website to file a claim and provide our team with this claim number.

We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".

Packages are sent by default with $50 of insurance.

Should you wish to purchase additional insurance, please choose package package protection at checkout.

EXCHANGES OR STORE CREDIT ONLY.

BLACK FRIDAY // CYBER MONDAY ITEMS ON SALE ARE FINAL SALE. NO EXCEPTIONS.

Process a store credit or exchange: Click Here

Since swimwear is handmade in house and we accept customizations, ALL sales are final. 

** ALL JEWELRY AND ACCESSORIES IS FINAL SALE .

We do accept exchanges of size and or style on full priced items or up to 20% off unless noted as a final sale item in the product listing page. All return//exchange shipping charges are the responsibility of the customer.

Exchanges must be sent back within 14 business days of receipt. Items MUST be unworn/unwashed, have tags attached and liners in place (please try on swimwear over underwear)

- If we receive a suit that has been worn or not in original condition, we will send the suit back to you without exchange or refund, and you will be banned from future purchases.

Items not covered under our warranty of damages:

- General wear and tear

- Discoloration of fabrics and hardware due to continuous salted water and/or chlorine exposure. 

Although MOST of our swimwear is water resistant, since there is no way to know how your Crush is cared for, once worn we cannot accept exchanges or refunds of damaged items. Water use is at your own discretion.

 * SALE OR PROMOTIONAL ORDERS OVER 20% OFF IS FINAL SALE, NO EXCHANGES.

** ALL JEWELRY AND ACCESSORIES IS FINAL SALE .

Please visit: https://shopcrush.loopreturns.com to process all exchange requests. Once approved all information will be provided for step by step instructions via email.

Customer is responsible for any additional fees if the exchanged suit retails at a high price and for shipping the item back to them after exchange is completed. 

PLEASE SEE OUR CARE INSTRUCTIONS

With shipping protection, this will cover your package should it be lost or stolen. This covers a replacement of the item/s ordered. Should a replacement of the same item be sold out or unavailable, a store credit for the full amount will be issued to your customer account on file. If a package was lost or stolen and no signature was required, we may require a signature for the replacement package at our discretion.

Please visit this link to submit any lost package claims. Please make sure first that you have submitted a claim directly with the shipping carrier and obtained a claim number. This must be done and investigated before we can move forward with your package protection claim.

Delivered but missing package

At our discretion, We require a police report when the customer’s package is marked as delivered.

Customer files the police report and includes an explanation that the customer’s package that has been stolen. To process the order issue with Crush, Crush is requiring a police report.Send Crush the police report PDF & number in the order issue.

Upon request, Crush can require additional documentation (e.g. proof of identity, address, etc.).

Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony

**Order issues for packages marked "delivered" yet not received are considered by Crush as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

Filing a police report

On orders over $100, Crush requires evidence of the police report

Delivered to wrong address

If the customer input the incorrect address at checkout and the package was delivered to the wrong address, Package protection is invalid. Please check address once the order is placed. If the correct address was input and misdelivered the package protection will cover this.