Items shown with a "Ships in _ Days" or "Pre-order" means that the specific item is sold out at the current moment, but can be made and will be shipped in the amount of days or on the date stated. Think of it as a pre order to reserve those materials, so that we can ensure you can still have that style/size with a small wait time.
*IF YOU ARE PURCHASING A PRE-ORDER ITEM/S TOGETHER WITH IN STOCK PRODUCTS AND WANT THE IN STOCK PRODUCTS TO SHIP FIRST, PLEASE PLACE 2 SEPARATE ORDERS. OTHERWISE THE FULL ORDER WILL SHIP TOGETHER ONCE THE PRE-ORDER ITEM IS READY.
*Please note: This timeframe is separate from processing time (in which can take up to 3 business days of your order being place) and is an estimate and can vary based on the amount of orders pending. We are closed on weekends, so business days are Monday-Friday. If you are on a deadline, please let us know before you order to ensure a timely arrival, amd at the very least we recommend choosing an expedited shipping method (1-Business Day).
*Please note: Production time and shipping time selected at checkout are separate times. The production time is the timeframe for us to create/fufill the order and there after will be shipped out with the stated shipping time.
Orders will ship within 1-3 business days, unless it is a Special order // Pre-Order. Pre- Orders will have an estimated shipping date on the product page. PLEASE NOTE: PRE-ORDER ITEMS WILL SHIP TOGETHER WITH IN STOCK ORDERS. If you want your in stock item to ship first, please make 2 separate orders.
Please note: during Holidays or special promotions, shipment times can be delayed slightly, so let us know if you are on a tight deadline before purchasing.
Custom requests will be quoted at the time of inquiry, but by standard, this can run from a few days for a simple request and up to 8 weeks for more complete custom designs or complex requests.
We cannot guarantee deadlines on shipment delays beyond our control (carrier delays, holiday/high volume promotion times and or acts of God)
Shipments are sent from our Florida warehouse located in the USA.We ship world wide :)
There will be shipping options at checkout and the time can range. We also offer options for express shipping for a fast delivery of anywhere from 1-4 days.
-Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country for it's delivery.
- We ship your order with taxes unpaid, so please take note if you will occur any charges as we are not responsible for them. If you do incur these additional charges, they must be rendered in order for your package to clear customs. This is standard for most online purchasing with any company. If you do not pay these taxes or your package is UNCLAIMED, you will NOT be given any refunds if the items are not paid for and collected. This is the buyers responsibility and unclaimed items due to non payment of VAT tax will not be refunded.
- For more information regarding your country's custom policies, please contact your local customs office.
For items that come back to us being either unclaimed at customs or the wrong address or information was given to us, a store credit will than be issued MINUS any costs that have occurred to us for the order (i.e. shipping and handling costs).
TO CHECK HOW MUCH WILL NEED TO BE COLLECTED AT CUSTOM FROM YOUR COUNTRY PLEASE CHECK THE LINK BELOW:
Packages that are not picked up or signed for, sent back due to invalid address etc. will be subject to a restocking fee of the return shipping cost. We are charged additionally from Fedex/USPS for returned packages. A store credit will be issued minus any costs associated with the package. This is beyond our control and no exceptions will be made.
To reship a package that was sent back in addition to the restocking fee, you will be charged a shipping fee again, even if your original order was for "free shipping" as we would be charged twice with the carrier as well as the cost of the package being sent back.
Most international packages will not be sent back to us and destroyed at customs. No refund will be given on packages that are sent internationally and ceased at customs, not delivered due to incorrect address, or taxes unpaid.
However, in the rare case it is sent back. International packages will be subject to a restocking fee, as we are charged additionally from Fedex for returned packages. A store credit will be issued minus any costs associated with the returned package. Internationally, this cost can be high and sometimes higher than the price of the order. This is beyond our control and no exceptions will be made. To reship a package that was sent back in addition to the restocking fee, you will be charged a shipping fee again, even if your original order was for "free shipping" as we would be charged twice with the carrier as well as the cost of the package being sent back.
Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.
Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages. Make sure your mail area is secure, and leave a note to request that packages not be left unattended. Is there a chance one of your neighbors mistakenly collected your package?
If you have completed all of the above, please visit the carriers website to file a claim and provide our team with this claim number.
We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".
Packages are sent by default with $50 of insurance.
Should you wish to purchase additional insurance, please choose package package protection at checkout.
We place a signature required on orders over $500 for the safe arrival of your package. This helps reduce porch theft, lost packages or packages getting into the wrong hands. We strongly suggest to always have a signature at delivery and we cannot be held liable for those who special request a non signature delivery.
Shipping tip: Keep in mind you can always have a package delivered to an address where you know someone you trust will be at the time of delivery, or even have it sent to your workplace. You can also schedule a pick up at your local facility. Fedex (if chosen at checkout) offers extended hour pick up services and can even have it available to pick up from a local Walgreens location.
WE ACCEPT EXCHANGES AND RETURNS FOR STORE CREDIT ONLY
BLACK FRIDAY // CYBER MONDAY ITEMS ON SALE ARE FINAL SALE. NO EXCEPTIONS
** ALL JEWELRY AND ACCESSORIES ARE FINAL SALE
We do accept exchanges of size and / or style on full priced items or up to 20% off unless noted as a Final Sale item in the product listing page. All return/exchange shipping charges are the responsibility of the customer
Exchanges/returns must be submitted within 30 days of recieving via our returns portal (link below). Once you've received your return shipping label, the return/exchange needs to be sent back within 14 business days of receipt. (if items are not shipped within 14 business days, the label will expire). BEFORE shipping us back your Crush, items MUST be: unworn/unwashed, have tags attached and liners in place (please try on swimwear over underwear).
Upon recieving and reviewing your return/exchange, an exchange order or store credit is procesed with confirmation emails sent to your provided email address. If an item is sent back due to failure in delivery, we will contact you with a reshipping invoice. If no action is taken, the items will be restocked and a 25% restocking fee is taking from the total of the orders being restocked.
*If we receive a suit that has been worn, not taken care of, or not in its original condition, we will send the suit back to you without exchange or refund, and we have the right to ban you from future purchases from our store.
The following items are not covered under our warranty of damages:
- General wear and tear
- Discoloration of fabrics and hardware due to continuous salted water and/or chlorine exposure. This is natural however with proper care, the longevity of your crush is increased :) Although MOST of our swimwear is swim friendly, there is no way in knowing how your Crush was cared for, so once worn we cannot accept exchanges or refunds of damaged items. Water use is at your own discretion.
To process a store credit or exchange: Click Here
* SALE OR PROMOTIONAL ORDERS OVER 20% OFF IS FINAL SALE, NO EXCHANGES.
** ALL JEWELRY AND ACCESSORIES IS FINAL SALE .
Please visit: https://shopcrush.loopreturns.com to process all exchange requests. Once approved all information will be provided for step by step instructions via email.
BEFORE shipping out your return, please check the follow requirements are met:
- The item is unworn/unwashed, has all tags intact and attached with hygenic liners in place (please try on swimwear over undergarment, and be sure to rinse of any oils/tanner before trying on your crush). For more info on our return policy and requirments, please see Return Policy tab above.
Customer is responsible for any additional fees if the exchanged suit retails at a high price and cost of shipping the item back after exchange is completed.
So sorry babe! We are human and sometimes mistakes happen, however it is not likely. Should you receive something that is incorrect from ordered, please contact us and we will fix the issue with a replacement (given it is in stock). Should you receive something that is damaged or needs repair, please visit this link:
We take photographs of all orders at the time of shipment to make sure our team is providing the BEST service possible.
Party too hard in your Crush? Do you need a repair? We do try our best to accommodate most repairs made within 3 months of the order date (no exceptions) If you do not plan to wear your Crush right away, please inspect all areas of your suit and test for wear, fit and durability within this timeframe. All items will not be eligible after this timeframe. Repairs that are not worn within 14 days of delivery will be replaced at no cost, but may be subject to a return shipping fee.
Once worn without tags or liners etc. or after 14 days of delivery, repairs will be subject to a repair fee plus shipping charges. These repairs are limited to jewel defects, missing stone or stitching only and when worn following proper care. If your suit has not been properly cared for, no replacement options will be given. To apply for a Crush repair:
Please email us at firstname.lastname@example.orgInclude your original order numberInclude detailed photos of your Crush and the damages for us to access
Your request will be reviewed by a Crush team member and someone will get back to you.
Our swim is proudly made and produced in our own sewing studio here in the USA (Fort Lauderdale)! Since fabrics and embellishments are very high quality and are imported from countries all around the world.
WE DO NOT MASS PRODUCE. Many of our swimwear styles must be sewn by hand or stones (all glass never plastic) are placed on one by one, which is very time consuming.
We ethically source and pay our workers fair wages. Our lead designer strongly believes in this.
We create our suits in small batches to ensure quality and an exclusive experience. In addition to the materials and manufacturing, we do extensive quality control and fit testing. Having the freedom to produce in house in the U.S.A offer custom, and a variety of styles takes a big team and an even larger overhead cost.
To keep wait times down, we get right to work. There are a lot of moving parts behind the scenes of Crush. Once an order is placed we cannot guarantee a cancelation after 1 hour after the order is placed, wether it be in stock or with a production turn around time.
With shipping protection, this will cover your package should it be lost or stolen. This covers a replacement of the item/s ordered. Should a replacement of the same item be sold out or unavailable, a store credit for the full amount will be issued to your customer account on file. If a package was lost or stolen and no signature was required, we may require a signature for the replacement package at our discretion.
Please visit this link to submit any lost package claims. Please make sure first that you have submitted a claim directly with the shipping carrier and obtained a claim number. This must be done and investigated before we can move forward with your package protection claim.
Delivered but missing package
At our discretion, We require a police report when the customer’s package is marked as delivered.
Customer files the police report and includes an explanation that the customer’s package that has been stolen. To process the order issue with Crush, Crush is requiring a police report.Send Crush the police report PDF & number in the order issue.
Upon request, Crush can require additional documentation (e.g. proof of identity, address, etc.).
Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony
**Order issues for packages marked "delivered" yet not received are considered by Crush as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
Filing a police report
On orders over $100, Crush requires evidence of the police report
Delivered to wrong address
If the customer input the incorrect address at checkout and the package was delivered to the wrong address, Package protection is invalid. Please check address once the order is placed. If the correct address was input and misdelivered the package protection will cover this.
What is Route Protect?
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Purchased Route Protect and need to file a shipping issue? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Where is my order?
Route Refunds vs Reorders
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s Policies?
Marked As Delivered (Stolen)
Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered Orders over $100 USD require a police report
Stuck In Transit (Lost)
Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order dateIssues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at INFO@SHOPCRUSH.COM and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.