SHIPPING
Items stated as "Production time- (amount of days)" means that that size or style is sold out, but we do have the materials to make it. Think of it as a pre order to reserve those materials, so that we can ensure you can still have that style/size with a small wait time.
Please note: Production time and shipping time selected at checkout are separate times. The production time is the timeframe for us to create the order and then it will still require the shipping time.
Orders will ship within 1-3 business days, unless noted next to your size on the product page. Made to order can range from 3-14 business days depending on order volume unless otherwise noted next to your size or on the product details.
Please note: during Holidays or special promotions, shipment times can be delayed slightly, so let us know if you are on a tight deadline before purchasing.
Custom requests will be quoted at the time of inquiry, but by standard, this can run from a few days for a simple request and up to 8 weeks for more complete custom designs or complex requests.
We cannot guarantee deadlines on shipment delays beyond our control (carrier delays, holiday/high volume promotion times and or acts of God)
Shipments are sent from our Florida warehouse located in the USA.We ship world wide :)
There will be shipping options at checkout and the time can range. We also offer options for express shipping for a fast delivery of anywhere from 1-4 days.
-Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country for it's delivery.
- We ship your order with taxes unpaid, so please take note if you will occur any charges as we are not responsible for them. If you do incur these additional charges, they must be rendered in order for your package to clear customs. This is standard for most online purchasing with any company. If you do not pay these taxes or your package is UNCLAIMED, you will NOT be given any refunds if the items are not paid for and collected. This is the buyers responsibility and unclaimed items due to non payment of VAT tax will not be refunded.
- For more information regarding your country's custom policies, please contact your local customs office.
For items that come back to us being either unclaimed at customs or the wrong address or information was given to us, a store credit will than be issued MINUS any costs that have occurred to us for the order (i.e. shipping and handling costs).
TO CHECK HOW MUCH WILL NEED TO BE COLLECTED AT CUSTOM FROM YOUR COUNTRY PLEASE CHECK THE LINK BELOW:
https://tulli.fi/en/customs-duty-calculator?current=start¤cy-id=1
DOMESTIC:
Packages that are not picked up or signed for, sent back due to invalid address etc. will be subject to a restocking fee of the return shipping cost. We are charged additionally from Fedex/USPS for returned packages. A store credit will be issued minus any costs associated with the package. This is beyond our control and no exceptions will be made.
To reship a package that was sent back in addition to the restocking fee, you will be charged a shipping fee again, even if your original order was for "free shipping" as we would be charged twice with the carrier as well as the cost of the package being sent back.
INTERNATIONAL:
Most international packages will not be sent back to us and destroyed at customs. No refund will be given on packages that are sent internationally and ceased at customs, not delivered due to incorrect address, or taxes unpaid.
However, in the rare case it is sent back. International packages will be subject to a restocking fee, as we are charged additionally from Fedex for returned packages. A store credit will be issued minus any costs associated with the returned package. Internationally, this cost can be high and sometimes higher than the price of the order. This is beyond our control and no exceptions will be made. To reship a package that was sent back in addition to the restocking fee, you will be charged a shipping fee again, even if your original order was for "free shipping" as we would be charged twice with the carrier as well as the cost of the package being sent back.
In the event a package is lost or shown as delivered but you did not receive it, a shipping claim will have to be made with the carrier. This can take a few days to process etc. Once we ship and a tracking number is provided we are not liable for the package, as we hire the carrier to take responsibility of the package to get it to its final destination safe and sound. Packages are sent by default with $100 of insurance.
Should you wish to purchase additional insurance, please choose route package protection at checkout. For more info on how to process a route if your package is lost or stolen, please visit this link: https://claims.route.com/
We place a signature required on orders over $100 for the safe arrival of your package. This helps reduce porch theft, lost packages or packages getting into the wrong hands. We strongly suggest to always have a signature at delivery and we cannot be held liable for those who special request a non signature delivery. However, if you do want your package to be left without a signature, just let us know in the notes section box at checkout.
Shipping tip: Keep in mind you can always have a package delivered to an address where you know someone you trust will be at the time of delivery, or even have it sent to your workplace. You can also schedule a pick up at your local facility and Fedex offers extended hour pick up services and can even have it available to pick up from a local Walgreens location.
EXCHANGES
EXCHANGES OR STORE CREDIT ONLY. Since swimwear is handmade in house and we accept customizations, ALL sales are final.
** ALL JEWELRY AND ACCESSORIES IS FINAL SALE .
We do accept exchanges of size and or style on full priced items or up to 20% off unless noted as a final sale item in the product listing page.
Exchanges must be sent back within 14 business days of receipt. Items MUST be unworn/unwashed, have tags attached and liners in place (please try on swimwear over underwear)
- If we receive a suit that has been worn or not in original condition, we will send the suit back to you without exchange or refund, and you will be banned from future purchases.
Items not covered under our warranty of damages:
- General wear and tear - Past 3 business days of your confirmed delivery date - Discoloration of fabrics and hardware due to continuous salted water and/or chlorine exposure. Although MOST of our swimwear is water resistant, since there is no way to know how your Crush is cared for, once worn we cannot accept exchanges or replacements of damaged items. Water use is at your own discretion.
* SALE OR PROMOTIONAL ORDERS OVER 20% OFF IS FINAL SALE, NO EXCHANGES.
** ALL JEWELRY AND ACCESSORIES IS FINAL SALE .
Please visit: https://bikinicrush.myreturnscenter.com/ to process all exchange requests. Once approved all information will be provided for step by step instructions via email.
A store credit minus any shipping charges or discounts will be issued.
Customer is responsible for any additional fees if the exchanged suit retails at a high price and for shipping the item back to them after exchange is completed.
We are human and sometimes mistakes happen, however it is not likely. Should you receive something that is damaged or incorrect, please contact us and we will fix the issue with a replacement (given it is in stock). If the item is no longer in stock, we will issue a store credit that does not expire for use in our store.
Damages during shipment may require us to file a shipping claim via the carrier and there may be processing time for this.
We take photographs of all orders at the time of shipment to make sure our team is providing the BEST service possible.
CARE
PLEASE SEE OUR CARE INSTRUCTIONS
GENERAL QUESTIONS
Our swim is proudly made and produced in our own sewing studio here in the USA (Fort Lauderdale)! Since fabrics and embellishments are very high quality and are imported from countries all around the world.
WE DO NOT MASS PRODUCE. Many of our swimwear styles must be sewn by hand or stones (all glass never plastic) are placed on one by one, which is very time consuming.
We ethically source and pay our workers fair wages. Our lead designer strongly believes in this.
We create our suits in small batches to ensure quality and an exclusive experience. In addition to the materials and manufacturing, we do extensive quality control and fit testing. Having the freedom to produce in house in the U.S.A offer custom, and a variety of styles takes a big team and an even larger overhead cost.