SHIPPING
Items stated as "Production time"- (amount of days)" or "Pre-order" (amount of days) means that that size or style is sold out, but we do have the materials to make it. Think of it as a pre order to reserve those materials, so that we can ensure you can still have that style/size with a small wait time.
IF YOU ARE PURCHASING A PRE-ORDER ITEM/S TOGETHER WITH IN STOCK PRODUCTS AND WANT THE IN STOCK PRODUCTS TO SHIP FIRST. PLEASE PLACE 2 SEPARATE ORDERS. OTHERWISE THE FULL ORDER WILL SHIP TOGETHER ONCE THE PRE-ORDER IS READY.
Please note: This timeframe is an estimate and can vary based on the amount of orders pending or pre-ordered and we also work in business days (Mon-Friday). If you are on a deadline, please let us know before you order to ensure a timely arrival.
Please note: Production time and shipping time selected at checkout are separate times. The production time is the timeframe for us to create the order and then it will still require the shipping time.
Orders will ship within 1-3 business days, unless it is a Special order // Pre-Order. Pre- Orders will have an estimated shipping date on the product page. PLEASE NOTE: PRE-ORDER ITEMS WILL SHIP TOGETHER WITH IN STOCK ORDERS. If you want your in stock item to ship first, please make 2 separate orders.
Please note: during Holidays or special promotions, shipment times can be delayed slightly, so let us know if you are on a tight deadline before purchasing.
Custom requests will be quoted at the time of inquiry, but by standard, this can run from a few days for a simple request and up to 8 weeks for more complete custom designs or complex requests.
We cannot guarantee deadlines on shipment delays beyond our control (carrier delays, holiday/high volume promotion times and or acts of God)
Shipments are sent from our Florida warehouse located in the USA.We ship world wide :)
There will be shipping options at checkout and the time can range. We also offer options for express shipping for a fast delivery of anywhere from 1-4 days.
-Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country for it's delivery.
- We ship your order with taxes unpaid, so please take note if you will occur any charges as we are not responsible for them. If you do incur these additional charges, they must be rendered in order for your package to clear customs. This is standard for most online purchasing with any company. If you do not pay these taxes or your package is UNCLAIMED, you will NOT be given any refunds if the items are not paid for and collected. This is the buyers responsibility and unclaimed items due to non payment of VAT tax will not be refunded.
- For more information regarding your country's custom policies, please contact your local customs office.
For items that come back to us being either unclaimed at customs or the wrong address or information was given to us, a store credit will than be issued MINUS any costs that have occurred to us for the order (i.e. shipping and handling costs).
TO CHECK HOW MUCH WILL NEED TO BE COLLECTED AT CUSTOM FROM YOUR COUNTRY PLEASE CHECK THE LINK BELOW:
https://tulli.fi/en/customs-duty-calculator?current=start¤cy-id=1
DOMESTIC:
Packages that are not picked up or signed for, sent back due to invalid address etc. will be subject to a restocking fee of the return shipping cost. We are charged additionally from Fedex/USPS for returned packages. A store credit will be issued minus any costs associated with the package. This is beyond our control and no exceptions will be made.
To reship a package that was sent back in addition to the restocking fee, you will be charged a shipping fee again, even if your original order was for "free shipping" as we would be charged twice with the carrier as well as the cost of the package being sent back.
INTERNATIONAL:
Most international packages will not be sent back to us and destroyed at customs. No refund will be given on packages that are sent internationally and ceased at customs, not delivered due to incorrect address, or taxes unpaid.
However, in the rare case it is sent back. International packages will be subject to a restocking fee, as we are charged additionally from Fedex for returned packages. A store credit will be issued minus any costs associated with the returned package. Internationally, this cost can be high and sometimes higher than the price of the order. This is beyond our control and no exceptions will be made. To reship a package that was sent back in addition to the restocking fee, you will be charged a shipping fee again, even if your original order was for "free shipping" as we would be charged twice with the carrier as well as the cost of the package being sent back.
In the event a package is lost or shown as delivered but you did not receive it, a shipping claim will have to be made with the carrier. This can take a few days to process etc. Once we ship and a tracking number is provided we are not liable for the package, as we hire the carrier to take responsibility of the package to get it to its final destination safe and sound. Packages are sent by default with $100 of insurance.
Should you wish to purchase additional insurance, please choose route package protection at checkout. For more info on how to process a route if your package is lost or stolen, please visit this link: https://claims.route.com/
We place a signature required on orders over $100 for the safe arrival of your package. This helps reduce porch theft, lost packages or packages getting into the wrong hands. We strongly suggest to always have a signature at delivery and we cannot be held liable for those who special request a non signature delivery. However, if you do want your package to be left without a signature, just let us know in the notes section box at checkout.
Shipping tip: Keep in mind you can always have a package delivered to an address where you know someone you trust will be at the time of delivery, or even have it sent to your workplace. You can also schedule a pick up at your local facility and Fedex offers extended hour pick up services and can even have it available to pick up from a local Walgreens location.
EXCHANGES
EXCHANGES OR STORE CREDIT ONLY.
BLACK FRIDAY // CYBER MONDAY ITEMS ON SALE ARE FINAL SALE. NO EXCEPTIONS.
Process a store credit or exchange: Click Here
Since swimwear is handmade in house and we accept customizations, ALL sales are final.
** ALL JEWELRY AND ACCESSORIES IS FINAL SALE .
We do accept exchanges of size and or style on full priced items or up to 20% off unless noted as a final sale item in the product listing page. All return//exchange shipping charges are the responsibility of the customer.
Exchanges must be sent back within 14 business days of receipt. Items MUST be unworn/unwashed, have tags attached and liners in place (please try on swimwear over underwear)
- If we receive a suit that has been worn or not in original condition, we will send the suit back to you without exchange or refund, and you will be banned from future purchases.
Items not covered under our warranty of damages:
- General wear and tear
- Discoloration of fabrics and hardware due to continuous salted water and/or chlorine exposure.
Although MOST of our swimwear is water resistant, since there is no way to know how your Crush is cared for, once worn we cannot accept exchanges or refunds of damaged items. Water use is at your own discretion.
* SALE OR PROMOTIONAL ORDERS OVER 20% OFF IS FINAL SALE, NO EXCHANGES.
** ALL JEWELRY AND ACCESSORIES IS FINAL SALE .
Please visit: https://shopcrush.loopreturns.com to process all exchange requests. Once approved all information will be provided for step by step instructions via email.
Customer is responsible for any additional fees if the exchanged suit retails at a high price and for shipping the item back to them after exchange is completed.
We are human and sometimes mistakes happen, however it is not likely. Should you receive something that is incorrect from ordered, please contact us and we will fix the issue with a replacement (given it is in stock). Should you receive something that is damaged or needs repair, please visit this link:
https://www.shopcrush.com/pages/repairs
We take photographs of all orders at the time of shipment to make sure our team is providing the BEST service possible.
CARE
PLEASE SEE OUR CARE INSTRUCTIONS
Party too hard in your Crush? Do you need a repair? We do try our best to accommodate most repairs made within 3 months of the order date (no exceptions) If you do not plan to wear your Crush right away, please inspect all areas of your suit and test for wear, fit and durability within this timeframe. All items will not be eligible after this timeframe. Repairs that are not worn within 14 days of delivery will be replaced at no cost, but may be subject to a return shipping fee.
Once worn without tags or liners etc. or after 14 days of delivery, repairs will be subject to a repair fee plus shipping charges. These repairs are limited to jewel defects, missing stone or stitching only and when worn following proper care. If your suit has not been properly cared for, no replacement options will be given. To apply for a Crush repair:
Please email us at info@shopcrush.comInclude your original order numberInclude detailed photos of your Crush and the damages for us to access
Your request will be reviewed by a Crush team member and someone will get back to you.
GENERAL QUESTIONS
Our swim is proudly made and produced in our own sewing studio here in the USA (Fort Lauderdale)! Since fabrics and embellishments are very high quality and are imported from countries all around the world.
WE DO NOT MASS PRODUCE. Many of our swimwear styles must be sewn by hand or stones (all glass never plastic) are placed on one by one, which is very time consuming.
We ethically source and pay our workers fair wages. Our lead designer strongly believes in this.
We create our suits in small batches to ensure quality and an exclusive experience. In addition to the materials and manufacturing, we do extensive quality control and fit testing. Having the freedom to produce in house in the U.S.A offer custom, and a variety of styles takes a big team and an even larger overhead cost.
ORDER CANCELATION
To keep wait times down, we get right to work. There are a lot of moving parts behind the scenes of Crush. Once an order is placed we cannot guarantee a cancelation after 1 hour after the order is placed, wether it be in stock or with a production turn around time.
ROUTE PACKAGE PROTECTION
What is Route Protect?
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Purchased Route Protect and need to file a shipping issue? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
Where is my order?
Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
Route Refunds vs Reorders
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s Policies?
Marked As Delivered (Stolen)
Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered Orders over $100 USD require a police report
Stuck In Transit (Lost)
Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order dateIssues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
Damaged
File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at INFO@SHOPCRUSH.COM and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.